We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All available payment options will be displayed at checkout before you complete your purchase.

Your payment is processed when you complete your purchase at checkout. Once your order has been successfully placed, you’ll receive an order confirmation by email.

If you don’t see your confirmation, please check your spam or junk folder and make sure you’re checking the email address used at checkout.

Orders cannot be cancelled or modified once they have been confirmed. However, after receiving your order, you may request an exchange or store credit if your item meets the eligibility requirements outlined in our Return and Refund Policy.

If you notice a mistake, email contact@parispretty.com immediately with your order number and the change you need. We’ll do our best to help if processing has not progressed too far, but once fulfillment has begun, we may be unable to modify or cancel your order.

Orders may occasionally be cancelled due to product availability, payment issues, suspected fraud, incorrect product or pricing information, or unusual order activity.

If we cancel your order, we’ll contact you using the information provided at checkout. If you have questions about a cancellation, email contact@parispretty.com with your order number.

Paris Pretty currently ships exclusively within the United States.

We offer free standard shipping on all U.S. orders, with no minimum purchase required.

Please allow approximately 6-10 business days from order placement through delivery.

Order processing: 1-3 business days
Shipping after dispatch: 5-7 business days

Orders placed after our 4:00 PM PST cut-off will begin processing on the next working day.

Please note that carrier delays, customs processing, severe weather, high-demand periods, or other circumstances outside our control may occasionally extend these estimates.
For further information, please refer to our Shipping Policy.

Once your order has been dispatched, we’ll send your tracking information by email so you can follow your delivery.

If you haven’t received your tracking email, first check your spam or junk folder. If you still can’t find it, email contact@parispretty.com with your order number.

Please allow some time for tracking information to update after your package has been dispatched.

We currently do not offer express shipping. Our standard estimated timeframe is 6-10 business days, including processing and shipping.

If you need your order urgently, contact contact@parispretty.com as soon as possible. We’ll do our best to assist, but faster processing or delivery cannot be guaranteed.

You may request a return within 30 calendar days of receiving your order.

Items must be returned in their original condition, unwashed, and with all original tags, accessories, and packaging included. Items showing signs of wear, washing, alterations, stains, perfume, makeup, customer-caused damage, or improper handling will not be accepted. This restriction does not apply to damage or defects reported as present upon delivery.

Paris Pretty does not charge any restocking fees for approved returns. Customers are responsible for all return shipping costs. Paris Pretty does not provide prepaid return labels or reimburse return shipping costs.

For complete eligibility requirements, instructions, and conditions, please review our Return and Refund Policy.

Contact our customer support at contact@parispretty.com and include your order number, the item(s) you wish to return, and your reason for returning the item(s).

Once your return request has been reviewed and authorized, you will receive an email containing the return address and all required return instructions.

Do not send your return before contacting us. Returns sent without prior authorization or to an address other than the return address provided by Paris Pretty may not be accepted or processed.

For complete eligibility requirements and conditions, please review our Return and Refund Policy.

Once your returned item has been received, it will be inspected. If the return is approved following inspection, the eligible refund amount will be issued to your original payment method within 7 calendar days of approval.

Refunds are limited to the amount paid for the returned product, as shown on the original order invoice. Return shipping costs are non-refundable.

Yes. If your return meets the eligibility requirements outlined in our policy, we are happy to arrange an exchange, subject to product availability, or issue store credit if you prefer.

Refunds to the original payment method also remain available.

For complete eligibility requirements and instructions, please review our Return and Refund Policy.

Each product page includes the available sizing information for that specific item. Please check the size guide and measurements before ordering, as sizing may vary between styles.

If you’re between sizes or need help choosing, contact contact@parispretty.com before placing your order.

Care instructions may vary depending on the fabric and style. Always follow the care label attached to your item to help maintain its fit, color, and quality.

Email us at contact@parispretty.com.

Our Customer Support team is available Monday–Friday, 9:00 AM–6:00 PM PST, and we aim to respond within 1 business day.