Refund policy

Return and Refund Policy

Can I Return My Order?

Yes. If you are not satisfied with your Paris Pretty purchase, you may request a return within 30 calendar days of receiving your order, provided that the following conditions are met:

Items must be returned in their original condition, unwashed, and with all original tags, accessories, and packaging included.
Items showing signs of wear, washing, alterations, stains, perfume, makeup, customer-caused damage, or improper handling will not be accepted. This restriction does not apply to damage or defects reported as present upon delivery.

Paris Pretty reserves the right to refuse returns that do not meet the conditions outlined above.

How to Return Your Order

If your order meets our return requirements, please follow these steps:

Contact Paris Pretty Customer Support at contact@parispretty.com.
Include:

Your order number
The item(s) you wish to return
Your reason for returning the item(s)

Once your return request has been reviewed and authorized, you will receive an email containing the return address and all required return instructions.

Do not send your return before contacting us or to the sender address printed on your original package. Returns sent without prior authorization or to an address other than the return address provided by Paris Pretty may not be accepted or processed.

Returns can only be initiated after your order has been delivered. Packages already in transit cannot be returned through the standard return process until they have been delivered.

Return Shipping

All approved returns must be sent to the return address provided by our customer support.

Customers are responsible for all return shipping costs. Paris Pretty does not provide prepaid return labels or reimburse return shipping costs.

Do not send your return before contacting us at contact@parispretty.com. Once your return request has been reviewed and authorized, you will receive an email with the return address and all required return instructions.

We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking number until your return has been fully processed.

Paris Pretty cannot guarantee the receipt or processing of return packages that cannot be tracked or that are sent to an address other than the return address provided by our customer support team.

Restocking Fees

Paris Pretty does not charge any restocking fees for approved returns.

Customers remain responsible for all applicable return shipping costs. Return shipping costs are non-refundable, except where otherwise required by applicable law.

Order Cancellation Policy

Once an order has been confirmed, it is automatically transferred to our fulfillment network for processing, packaging, and shipment preparation.

Because this process begins shortly after an order is placed, orders generally cannot be cancelled or modified once they have been confirmed.

Please carefully review your items, variants, quantities, shipping address, and other order information before completing your purchase.

If you notice an error after submitting your order, you may contact contact@parispretty.com as soon as possible. We will try to assist where possible, but we cannot guarantee that an order can be changed or cancelled once processing has begun.

Refunds for Delivered Orders

If your order has been successfully delivered and you wish to receive a refund, the item must first be returned according to the instructions provided by our customer support.

We do not issue refunds for delivered items without receiving and inspecting the returned product first.

Before sending your return, you must contact contact@parispretty.com. Once your return request has been reviewed and approved, you will receive an email containing the return address and all required return instructions.

Customers are responsible for arranging and paying all return shipping costs. Paris Pretty does not provide prepaid return labels or reimburse return postage.

We strongly recommend using a tracked shipping service. The customer is responsible for ensuring that the return reaches the address provided by our Customer Support team.

Once the returned item has been received, it will be inspected. The item must satisfy all conditions stated in this policy.

If the return is approved following inspection, the eligible refund amount will be issued to the original payment method within 7 calendar days of approval.

Refunds to the original payment method remain available as outlined above and are limited to the amount paid for the returned product, as shown on the original order invoice. We are also happy to arrange an exchange, subject to availability, or issue store credit if you prefer either option.

Any return shipping costs paid by the customer are non-refundable.

Orders That Do Not Arrive

If your order has not arrived within the expected delivery timeframe, please contact contact@parispretty.com with your order number.

We will first review the tracking information and, where necessary, open an investigation with the relevant carrier or fulfillment partner. A shipment will not be considered lost solely because it has exceeded the estimated delivery timeframe while tracking continues to show that it is in transit.

As outlined in our Shipping Policy, if the package is confirmed to have been lost or incorrectly delivered and cannot be recovered, we may provide store credit equal to the value of the original product, which can be used to order a replacement of the same value.

Store credit cannot be exchanged or withdrawn for cash.

Where applicable consumer law or other mandatory rights require a refund, replacement, or another remedy instead, those rights will continue to apply.

Incorrect, Damaged or Defective Items

If your order arrives with an incorrect, damaged, or defective item, please do not send it back immediately.

Contact contact@parispretty.com first and provide:

Your order number
A detailed description of the issue
Clear photographs and, where requested, video showing the item, packaging, and reported problem

Our team will review your claim and determine the appropriate resolution and return instructions.

Returns sent without prior authorization or to an address other than the designated return address provided by Paris Pretty may not be accepted or processed.