Shipping policy

Shipping Policy

This Shipping Policy explains how we process, dispatch, track, and deliver your order.

Currently, we only ship to the US.

Order Processing & Dispatch

For the purposes of this policy, business days are Monday through Friday, excluding public holidays.

Once your order has been placed, please allow 1-3 business days for processing.

Most weekday orders are processed within 1 business day. Orders placed during weekends or holidays may require additional processing time.

Our daily order cut-off time is 4:00 PM PST. Orders submitted after the cut-off will begin processing on the following business day.

After your order has been processed and dispatched, shipping typically takes an additional 5-7 business days.

The total estimated timeframe from order placement to delivery is approximately 6–10 business days.

Please note that these timeframes are estimates and may occasionally be affected by carrier delays, processing, high-demand periods, local delivery conditions, or circumstances outside our control.

Placing an Order

Choose the item you would like to purchase from its product page.
Select the appropriate variant and quantity.
Click the “ADD TO CART” button.
Review your cart carefully before proceeding to checkout.
Enter your shipping and contact information.
Confirm that your delivery address and order details are correct before clicking the "Pay now" button.

Customers are responsible for providing complete and accurate shipping information.

Shipping Costs

We are happy to offer free standard shipping on all orders within the US.

Order Shipment & Delivery

Once your order has been dispatched, you will receive tracking information in your e-mail so you can follow its journey.

Orders may be shipped through international fulfillment partners and may pass through multiple logistics facilities or carriers before reaching their final destination.

You can also track your order at any time through our Track My Order page.

Order Marked as Delivered but Not Received

If the shipping carrier records your package as successfully delivered to the address provided during checkout, please first check the surrounding delivery area and confirm that the shipping address associated with your order is correct.

If your tracking information shows as delivered but you cannot locate your package, we recommend that you:

Confirm that the shipping address on your order confirmation is correct.
Check around your property or designated delivery location.
Ask household members, neighbours, reception staff, or building management whether they accepted the parcel on your behalf.
Contact the shipping carrier for additional information regarding the recorded delivery.
Contact contact@parispretty.com if you require your tracking information or assistance communicating with the carrier.

If you believe your package was lost, misdelivered, or incorrectly marked as delivered by the shipping carrier, please contact us at contact@parispretty.com. Our support team will review the situation and work with you and the carrier to investigate the issue and find an appropriate solution.

If the package is confirmed to have been lost or incorrectly delivered and cannot be recovered, we may provide store credit equal to the value of the original product, which can be used to order a replacement of the same value.

Where permitted by applicable law, Paris Pretty cannot guarantee replacement or reimbursement for packages that are lost, misplaced, or stolen after the carrier has confirmed successful delivery.

Important Shipping Information

During periods of high demand, promotions, holidays, severe weather, or other circumstances beyond our reasonable control, orders may take longer than the estimated delivery timeframe.

We appreciate your patience if an unexpected delay occurs.

If you require your order urgently, please contact contact@parispretty.com as soon as possible. While expedited dispatch cannot be guaranteed, we will do our best to assist where possible.

Need Help With Your Order?

If you have questions regarding your shipment, tracking information, delivery status, or order, please contact contact@parispretty.com.

When contacting us regarding an existing order, please include your order number and the email address used during checkout so our team can assist you as efficiently as possible.